Frequently Asked Questions

Our website and booking engine may contain technical inaccuracies and typographical errors, including but not limited to inaccuracies relating to pricing or availability applicable to your transaction. Red Jacket Resorts does not assume responsibility or liability for any such inaccuracies, errors or omissions. We reserve the right to make changes, corrections, and/or improvements to our website and booking engine, and to the products and programs described in such information, at any time without notice, including after confirmation of a transaction.

Check-in is at 4pm, and check-out is by 11am. Please arrange with Blue Rock Resort in advance if you arrive outside the front desk hours (7am–10pm).

We'll place an authorization on your credit card equal to your room rate plus tax. We suggest using credit cards over debit to avoid extended holds. The card used at check-in doesn’t have to be the one used for the final settlement.

Sure, here's a breakdown:

• For Rates: Best Available Rate (BAR), Friends of Red Jacket (FRIEND), AAA (AAA), Breakfast Package (BREAK, BFAST), Park & Save (PARK), Santa Saver (SANTA), Teacher Appreciation (TEACHER) the following cancellation and deposit policy applies: If for any reason, you must cancel your reservation, we will gladly refund your deposit, less a $25 administrative fee, if provided more than 10 days’ notice. If canceled after 3:00 pm EST, 10 days prior to arrival, your 1st-night deposit is non-refundable, and the deposit will be forfeited.

• For Rates: Book Direct Offer (BKDO) the following cancellation and deposit policy applies: If for any reason, you must cancel your reservation, we will gladly refund your deposit, less a $25 administrative fee, if provided more than 7 days’ notice. If canceled after 3:00 pm EST, 7 days prior to arrival, your 1st-night deposit is non-refundable, and the deposit will be forfeited.

• For Rates: Stay Longer (STAY) the following cancellation and deposit policy applies: If for any reason, you must cancel your reservation, we will gladly refund your deposit, less a $25 administrative fee if provided more than 14 days’ notice. If canceled after 3:00 pm EST, 14 days prior to arrival, your deposit is non-refundable, and the deposit will be forfeited.

• For Rates: New Year's Promotion (NEWYEAR) the following cancellation and deposit policy applies: If for any reason, you must cancel your reservation, we will gladly refund your deposit, less the first-night stay, if provided more than 14 days’ notice. If canceled after 3:00 pm EST, 14 days prior to arrival, your deposit is non-refundable, and the deposit will be forfeited.

• For Rates: Return Guests Offer the following cancellation and deposit policy applies: If for any reason, you must cancel your reservation, we will gladly refund your deposit, less a $25 administrative fee, if provided more than 30 days’ notice. If canceled after 3:00 pm EST, 30 days prior to arrival, your deposit is non-refundable, and the deposit will be forfeited.

• For Rates: Advance Purchase the following cancellation and deposit policy applies: Reservation is non-refundable. No cancellations or modifications are allowed. 100% of stay due at time of booking.

• For Rates: Cyber Monday (CYBER) the following cancellation and deposit policy applies: At the time of booking, a 50% deposit is required, which is nonrefundable. As a one-time courtesy, changes to reservations are allowed if requested at least 30 days before the original arrival date, and the new stay dates must fall within the 2024 season.

Early departures or mid-stay cancellations might incur an early departure fee.

Parking is limited. Fees vary depending on the season and number of vehicles. Direct any parking queries to 508-398-6962.

Yes, a resort fee of 10% of the room rate covers various amenities including private beach and pool access to our sister properties, Blue Water and Riviera Beach Resorts. A 1% destination fee also applies, promoting Cape Cod as a tourist destination.

We offer accessible first-floor rooms with features like ramps, grab bars in showers, raised toilets, and more. Contact our reservation center for specifics.

Start your day with a complimentary continental breakfast, and enjoy beverages and snacks available throughout the day.

Multiple dining options are available at our sister properties to enhance your stay. 

View Red Jacket Resort dining options here.

Our resort is a "No Drone Zone." Dogs are welcome in designated rooms with prior arrangements and a nightly fee. However, smoking is prohibited in guest rooms and interior public spaces.

Guests of Blue Rock Resort are welcome to enjoy the amenities at Blue Water and Riviera Beach Resorts.

Feel free to call our specialists at 800-227-3263 or use the live chat on our page.

We offer free wireless Internet across all public areas and rooms.

You must be at least 21 years old. A photo ID and credit/debit card in the guest's name are essential at check-in.

We are committed to providing all our guests with a healthy and enjoyable environment. In line with this commitment, smoking is not permitted anywhere on our resorts' premises, including all rooms, cottages, family homes, and public areas. If you need a designated smoking area, please don't hesitate to ask the front desk for nearby locations where smoking is permitted.