Cape Cod: 1-800-227-3263 or 1-508-760-9220 ♦ North Conway, NH: 1-800-752-2538 or 1-508-760-9240

Resort FAQ's



Resort:
Check In Date:
Nights:
Adults:
Kids:

Check In

Check in time is 3:00 p.m. and check out time is 11:00 a.m. For cottages only, check in is 4:00 p.m. and check out is 10:00 a.m.

Deposit/Cancellations - Guest Rooms

Deposit: reservations require a deposit equal to the first night’s room rate.

Cancellations: Guest room cancellations made ten days or more prior to arrival are subject to a $25 processing fee. Cancellations within ten days of arrival, forfeit deposit. Standard cancellation policy does not apply to full pre-pay, non-refundable advance purchase rate plans.

Deposit/Cancellations – Cottages/Townhomes/Vacation Homes

Deposit: For reservations for 1-3 nights, 1st night’s deposit is due at time of reservation. For reservations for 4 or more nights, 50% deposit is due at time of reservation. Full balance due at arrival.

Cancellations: For reservations for 1-3 nights, cancellations made ten days or more prior to arrival are subject to a $25 processing fee. Cancellations within ten days of arrival, forfeit deposit. For reservations for 4 or more nights, refunds are based on resale

Additional Bedding

Cots: $20 per day

Cribs: $10 per stay for a Porta-crib (similar to Pack-n-Play).

Complementary Wireless Access

Red Jacket Beach has its own wireless network and 100 percent of the property is a wireless hotspot.

Accessibility Information

We offer disabled guests several options to make their stay more enjoyable, including first floor rooms, grab bars and stools in showers, Visual Alarm™, TDD phone equipment and raised commode seating. Indoor and outdoor pool decks and our restaurant and lounge are wheelchair accessible. Just let our reservation agents know your requirements.

Parking

During the high season (the end of June through the end of August) parking at the resort is limited. Guests with reservations in a standard guest room, family room or suite are provided one parking space per unit. Guests with reservations in a cottage or longer-term rental are provided with two parking spaces per unit. Arrangements should be made in advance for over-sized vehicles such as boat trailers. For these and other parking-related questions please contact the resort directly at 800-672-0500.

Pets

Pets are welcome in our 3-bedroom efficiency suites in-season. A nightly fee of $35 (plus tax) applies, with a maximum of two dogs, any size. Sit, stay and find out more.

Use of Other Red Jacket Resorts

As a guest at our resort, you are invited to use the facilities at any other of our nearby sister resorts during your stay.

Smoking

Smoking is not permitted in guest rooms or public interior areas.

Booking Questions? Please Call Us

Our knowledgeable reservations team is waiting to hear from you. Real, live help is available every day from 8 a.m. – 6 p.m. (and you won’t have to navigate through a thousand menu options to reach us, we promise). If you call after hours please leave a message and we’ll get back to you within 24 hours:

CAPE COD RESORTS: 800-CAPECOD (800-227-3263)
NORTH CONWAY RESORTS: 800-RJACKET (800-752-2538)